VICO Renovations (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website at vicorenovations.com.au, our quote request forms, phone enquiries, email correspondence and in-person site visits.
We collect the following types of personal information:
Contact information: your name, phone number, email address and suburb.
Project information: details about your renovation project, including property type, service required, project description, preferred start date and uploaded photographs.
Website usage data: your IP address, browser type, device type, pages visited, time spent on pages and referral source. This data is collected through Google Analytics 4 and cookies.
Communication records: records of emails, phone calls and form submissions related to your enquiry or project.
We use your personal information for the following purposes:
To respond to your enquiry and provide a renovation quote.
To schedule and conduct site visits.
To communicate with you about your project, including updates, timelines and invoicing.
To improve our website, services and customer experience.
To send you marketing communications about our services, offers or renovation tips (only with your consent).
To comply with legal obligations under Australian law.
We process your personal information based on:
Your consent, provided when you submit a quote request or contact form.
Contractual necessity, when we need your information to provide a quote or deliver renovation services.
Legitimate interests, such as improving our website performance and service delivery.
Legal compliance, when required by Australian law or regulation.
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic.
Essential cookies: required for the website to function correctly, including form submissions and security features.
Analytics cookies: Google Analytics 4 collects anonymised data about how visitors use our website. This helps us understand which pages are popular and how we can improve the user experience.
Marketing cookies: if you consent, we may use cookies for remarketing through Google Ads or Meta (Facebook) to show you relevant renovation advertisements after you leave our website.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
We do not sell your personal information to third parties. We share your information only with:
Subcontractors and tradespeople: when necessary to deliver your renovation project (e.g., plumbers, electricians, tilers). They receive only the information needed to perform their work.
Service providers: Google (Analytics, Ads), Meta (Facebook Pixel), email hosting providers and form processing tools. These providers operate under their own privacy policies.
Legal authorities: if required by law, court order or government regulation.
Your personal information is stored on secure servers within Australia. Our website is hosted on Australian-based servers with SSL encryption (HTTPS) to protect data in transit.
We implement reasonable security measures to protect your information from unauthorised access, modification, disclosure or destruction. These include encrypted form submissions, secure email systems and restricted access to client records.
No data transmission over the internet is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy.
Quote request data: retained for 12 months after your last contact with us, unless a project proceeds.
Project client data: retained for 7 years after project completion, in accordance with Australian tax and building record requirements.
Website analytics data: retained in anonymised form for up to 26 months (Google Analytics default).
You can request deletion of your personal information at any time (see Section 10).
Under the Australian Privacy Act, you have the right to:
Access: request a copy of the personal information we hold about you.
Correction: request that we correct any inaccurate or outdated information.
Deletion: request that we delete your personal information, subject to legal retention requirements.
Opt-out: unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy has been breached.
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint, contact us:
VICO Renovations
Email: info@vicorenovations.com.au
Phone: +61 490 151 012
Website: vicorenovations.com.au
Our website contains links to third-party websites and services, including:
Google Maps (maps.google.com) for service area maps.
Google Business Profile for reviews and business information.
Social media platforms (Facebook, Instagram) for our business pages.
Material supplier websites for product reference.
These external websites operate under their own privacy policies. We encourage you to review their policies before providing any personal information. VICO Renovations is not responsible for the privacy practices of third-party websites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
This Privacy Policy is governed by the laws of the State of Victoria, Australia, and the Privacy Act 1988 (Cth).
